FAQ’s

Route+ is premium package protection for your online orders. With Route+, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. Route+ is automatically added for all vanity orders.

Need to file a claim? File here

Afterpay is an option for our customers to not have to pay full price for our products all at once. With Afterpay you are placed on a biweekly payment plan. Your cart total must be $30 or more to qualify for a payment plan and payments are calculated by (price of item divided by 4). 

*Scroll down towards the bottom of the page for the product to see Afterpay payment calculations.*

Yes! All vanity mirror purchases come with LED Lightbulbs.

Yes! All vanities that we offer lets you connect wirelessly with our Bluetooth feature. You can listen to music or audio through our crystal clear bluetooth enabled vanities. 

We do not ship to Hawaii, Alaska, APO/FPO/DPO/PO Boxes, or internationally. FedEx does not operate on: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas.

 

If your product is damaged please file a claim with Route.

Need to file a claim? File here

If your order has defects, please reach out to us at (support@vivaciousvanity.com) and we will be happy to work with you to remedy the situation.

No. Our bulbs are specially made for our vanities and you can not find these in stores. You will have to purchase replacement bulbs from us. Please contact us to ensure that you are purchasing the right bulbs on our website.

What if my order never arrives or is stolen?

Not to worry! Your order is protected against loss, damage, or theft. Please file your claim through Route.

Need to file a claim? File here

When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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We only offer exchanges no refunds.